LOOKING TO CANCEL AND/OR RESCHEDULE YOUR INDIVIDUAL LESSON? 

YOU'VE COME TO RIGHT PLACE

You must first CANCEL your lesson(s) before you can RESCHEDULE / USE A MAKEUP. If you have already canceled your lesson, please skip to STEP TWO: RESCHEDULE/USE MAKEUP below.

 

FIRST STEP: CANCEL THE LESSON(S)

Create/Login to your Account:

If you have created an account in the past, go ahead and sign into that account.

If you have not created an account, follow the prompts for doing so.

Create An Account.PNG
 

Go To your student’s dashboard

After signing into your account, you will be taken to the PARENT DASHBOARD. Go to PEOPLE YOU MANGE to click on the student who will not be attending their lesson. For this example, Keap Testing is the Parent and Kid 1 TEST is the student who will not be attending.

Parent Dashboard.PNG
 

click on the lesson that will be missed:

After clicking on the Student’s Name, you will be on the STUDENT DASHBOARD. Click on the lesson your student will not be attending under the UPCOMING SCHEDULE. In this example, it is KID 1 TEST who will not be attending their lesson on May 8, 2020 at 12pm.

Student Dashboard.PNG
 

Cancel Lesson/Visit:

After clicking on the lesson that the student will be missing, at the top of the screen you will see the date you have selected. Scroll to the bottom of the page and click on CANCEL VISIT. It will ask “ARE YOU SURE?” Click OK.

After you push CANCEL VISIT, you can reschedule that lesson. If you have done this correctly, you will no longer see this lesson under UPCOMING SCHEDULE. You can reschedule the lesson(s) anytime within 30 days of the missed lesson.

Cancel Visit.PNG
 

STEP TWO: RESCHEDULE / USE MAKEUP

TIP: Makeups are automatically on your account once you cancel the lesson. You will not see a “MAKEUP PASS” on your account.

Click on MAKEUP / RESCHEDULE INDIVIDUAL LESSONS at the top of the page on the NAVIGATION BAR.

Then click on the type of lesson you are trying to reschedule/use makeup for (piano, voice, guitar, drum).

 

CLICK ON LOCATION

All Individual lessons are at the 4S RANCH LOCATION.

 

Click on available lesson times

Click on the Available Lesson Times that work with your schedule.

 

Click finish:

Click on the Finish to complete the rescheduling process.